Broad Visa Refund Policy
Last updated: June 8th 2026
Refund Policy
Last updated: June 2026
At BroadVisa, we are committed to providing a transparent and professional service. Please read the following refund policy carefully before purchasing any of our services.
1. Applications Successfully Processed
Once an application has been successfully processed, approved, issued, or submitted to the relevant government authority, no refund will be available.
This applies regardless of whether the customer subsequently decides not to travel or no longer requires the travel document.
2. Incomplete Applications
After payment, customers may be required to provide additional travel information, supporting documentation, or other details necessary to complete their application.
If the required information is not provided, the application cannot be processed.
Customers may request a full refund within 24 hours of payment, provided that:
- the application has not yet been submitted to the relevant authority;
- no government fees or third-party costs have been incurred;
- no substantial processing work has already been completed.
After this 24-hour period, BroadVisa reserves the right to retain all or part of the service fee to cover administrative and processing costs.
3. Applications Submitted Outside Government Processing Windows
Certain destinations only allow applications to be submitted within a specific timeframe before travel.
When an application is received outside the permitted submission window, BroadVisa may place the application on hold until it becomes eligible for submission.
Customers who wish to cancel such an application may request a refund within 24 hours of receiving the notification that their application has been placed on hold.
If no refund request is received within this period, BroadVisa may continue preparing and managing the application on the customer’s behalf. Once processing activities have commenced, the service fee becomes non-refundable.
4. Incorrect or Inaccurate Information
Customers are responsible for ensuring that all information provided is accurate, complete, and truthful.
BroadVisa shall not be responsible for delays, rejections, additional costs, or other consequences resulting from inaccurate, incomplete, or misleading information supplied by the customer.
Refunds will generally not be available where processing cannot be completed due to customer-provided errors or omissions.
5. Government Fees and Third-Party Costs
Government fees, taxes, consular fees, and any third-party charges incurred on behalf of the customer are non-refundable once they have been paid or committed.
Where applicable, only the BroadVisa service fee may be considered for refund.
6. Duplicate Applications
If a customer accidentally submits duplicate applications for the same traveler and trip, BroadVisa may, at its discretion, issue a refund for the duplicate order if no processing work has been carried out.
7. Exceptional Circumstances
BroadVisa reserves the right to review refund requests on a case-by-case basis and may, at its sole discretion, issue full or partial refunds as a gesture of goodwill.
8. Chargebacks
Customers experiencing any issue with their application are encouraged to contact BroadVisa before initiating a chargeback with their card issuer.
We are committed to reviewing all concerns promptly and working toward a fair resolution whenever possible.
9. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact our Customer Support team:
Help Center: https://broadvisa.visascaling.com/help/
Email: support@broadvisa.com
To help us process your request as quickly as possible, please include:
- Your full name;
- The email address used for the application;
- Your application or order reference number (if available);
- A brief description of your request.
We aim to respond to all refund-related inquiries within a reasonable timeframe.